He Insulted My Dog

Being Kind When Others Are Not

A guy came to deliver my new fridge this morning while I was getting ready to write. When he knocked, one of my dogs Lucas was in the crate, and I still had to get Angie (right in the photo) to the crate.…


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Making Others Happy

Thoughts from a Recovering Perfectionist

I’d like to tell you that there is a formula to make everyone happy. But there’s not. Actually it’s not your job. Not at work. Not at home.


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They Care, But They Don’t

The #1 Tip for Customer Service

Whether you hire someone to mow your lawn or a training consultant like me, you expect the best work and customer service for your hard-earned money. You need to be your best with your clients too ~ both internal and external.…


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