Ouch! But Necessary
Last month we looked at how to give feedback respectfully and ask for a change in someone’s behaviour. Now we’ll talk at the toughest part. Hearing it.
A friend of mine had a counsellor who challenged her for one month to accept all suggestions from others with only the reply, “Thank you for your feedback.…Read More
Communicate Directly and Respectfully
The rules of communication are simple. Be direct. Be honest. Be respectful. That means you speak directly with a person when you have an issue with his or her actions.
It reminds me of a situation facing one of my clients (let’s call him Adam).…Read More
It Ain’t Easy, But So Worth It
In my first professional gig, the boss sat me down one day to explain that I was being defensive when people criticized my work. Of course, my first thought was, “What do you mean I’m defensive?…Read More
It’s Your Intention
I’m a practical kind of person. I like formulas to follow when I’m working on a new skill. But as we talk about listening skills, I believe it all starts with intention.
What is your intention while someone else is speaking?…Read More