Confusion to Clarity

Must Watch Video on Clarity from Stanford University

  • Ever have a day when everything feels like it’s crashing down on you?
  • Or the situation is a 3 on the frustration scale and you’re reacting at a 10?
  • Or are you baffled by what your next step is in a tough situation?

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Email Escalates Conflict

Email is tone-deaf. Choose another medium.

Recently a regular client sent me an email asking me to start a new project, but the message about the conditions of the project were confusing to me.

I quickly responded to the email in the parking lot between meetings, writing I was on the road and that I didn’t understand the why this project had new, limited conditions.…


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