Or Are You Not listening?
Last week Natasha and Paul of Natasha’s Wedding and Events spoke to my students at the New Brunswick Community College. Natasha’s company offers a full service boutique specializing in wedding and event planning.
With more than 200 weddings per year, Natasha knows a thing or two about working with lots of different people in stressful situations.
Natasha’s best point was to never label people. It would be easy for an event planner to label a frazzled bride as a Bridezilla or a corporate client as too picky – Just as it is the easy way out for you or I to label a colleague or loved one as a difficult person.
But once we label someone, we stop listening. We stop trying to understand why someone is upset. We stop looking for a solution.
Next time ,take a step back and say to someone, “I hear you. What can we do about it?” Start with listening to the current situation and mapping out a plan to resolve it.
When we stop listening to others, that makes us the difficult person.
Catherine Doucette MEd, CTDP is a Training and Performance Consultant who delivers customized business communications and leadership programs that produce measurable results.