Email is tone-deaf. Choose another medium.
Recently a regular client sent me an email asking me to start a new project, but the message about the conditions of the project were confusing to me.
I quickly responded to the email in the parking lot between meetings, writing I was on the road and that I didn’t understand the why this project had new, limited conditions.
That was my mistake.
Never ever ever ever deal with any kind of conflict or confusion via email ~ and certainly not when you’re rushing.
I should have called him when I had more time.
In an effort to deal with this quickly via email, I didn’t deal with it properly. You cannot hear someone’s tone of voice in an email.
How did it end? The client was confused and frustrated. I was trying to be efficient, seeking clarification. Of course, it always takes a phone call or face-to-face conversation to sort out.
Please learn from my mistakes…. whether it is a client, co-worker, or friend, never ever ever ever deal with any kind of conflict via email unless you absolutely have to do it.