Humility Humility Humility. Then Apologize.
It was like an out-of-body experience. I could feel myself being cranky. Really, really cranky, and I couldn’t seem to stop.
It was my fault.
I was in pain, and I should have said so and left. But I didn’t, and my behaviour damaged a personal relationship with someone that I quite liked. Yes, I apologized the next day and took responsibility, but being cranky hurts a relationship so it’s never the same, or it stops a new relationship from starting.
I teach this stuff, and I have bad days like anyone else and make mistakes.
I’m embarrassed about it, and I did my best to correct it. Today I hope I can help someone else, and I hope that I, at least, offered a sincere apology.
- Start with “I’m sorry” or “I apologize”
- Take responsibility
- Acknowledge that you caused the other person pain
- Do anything that you can to repair it.
- Promise that it won’t happen again, and mean it
Humility is good for the soul, I hear.
Are you ready to apologize if you screw up this week?
Catherine Doucette MEd, CTDP (who also screws up sometimes) delivers customized business communications and leadership programs with measurable results for the business.