They Care, But They Don’t

October 13, 2015

The #1 Tip for Customer Service

Whether you hire someone to mow your lawn or a training consultant like me, you expect the best work and customer service for your hard-earned money. You need to be your best with …

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Afraid? Learn Anyway

February 10, 2015

6 Ways to Help You Learn

I hate learning in front of people. To stand up without preparation where people can watch me make mistakes is hard for me. It’s not my learning style. In fact, it’s one of …

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Time Out! Would You Do That for Nothing?

May 4, 2013

How do you spend your time?

Friday afternoon, I was energized. I had been working with a client’s employees, helping them to plan and polish their public speaking skills. I love teaching, even more than I love chocolate. (That gives …

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Fall Flat on Your Face ~ I Dare You

March 7, 2013

“Even if you fall flat on your face, you’re still moving forward.” Victor Kiam

Taking a risk where you may fall flat on your face is about taking the risk and growing. Imagine how different your life would be if …

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7 Tips to Write Like a Leader

January 24, 2013

Your expertise may be in accounting, coaching, or sales, but if your grammar is grating, your punctuation is poor, and your spelling is strange, people will wonder if you really know your stuff.

Here is a list of seven common …

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